At Spectrum Health, we strongly encourage our patients, colleagues and families to wear masks, knowing that this is a key factor in preventing the spread of COVID-19.
When challenged by someone who disagrees with Gov. Gretchen Whitmer’s face mask mandate, think about using words that encourage learning and change, not those that might create conflict.
If you find yourself in a conversation about mask use, here are some strategies to help make these conversations productive and safe.
1. Approach with curiosity.
Don’t assume that someone is intentionally non-compliant. Sometimes people simply forget and are happy to be reminded. If that’s not the case, ask questions such as, “Can you help me understand?” or “Will you share your concerns with me?” This will help you gather more information.
2. Be mindful of your body language.