They are the first to greet patients who enter Spectrum Health hospitals and they’re often the last ones to see them off, always with warm wishes for a bright, new day.
The five Spectrum Health team members featured here bring unique touches to their essential roles.
They also make up a cherished team of patient service representatives at Spectrum Health hospitals and clinics—all working together to make a difference in your care.
It’s like coming full circle: born at Spectrum Health, working at Spectrum Health.
Daleesa Williams entered this world by way of Spectrum Health Blodgett Hospital. Today she works as a patient service representative there, registering patients and conducting pre-operation assessments.
But that’s not all. Lately, the job has evolved.
“COVID-19 came on so fast,” Williams said. “And as it did, I went wherever I was needed. It’s been a challenge, but I had a choice